Virgin Media down again after customers complained about 'total blackout'

Customers said they were unable to get online this morning (Picture: Shutterstick)

Hundreds of people reported that Virgin Media went down again this morning,a day after widespreaad outages.

Over a thousand reports of problems were made on Tuesday morning,according to internet disruption tracker Downdetector,with problems spiking around 7am and resolved after 9am.

It comes after customers also faced issues yesterday,with the company apologising for the inconvience.

It was resolved by the evening,but this morning people were again sending messages to Virgin’s customer services team saying they had ‘no internet,no TV’.

Another wrote: ‘No internet service this morning. Any update on outage in UB5? I’m supposed to be working from home.’

Reports of problems spiked again around 7am today (Picture: Downdetector)

On Monday,some said that the issue appeared right as they were trying to watch day five of the England vs India cricket test match,and could not access Sky Sports.

When the outage was ongoing yesterday,David Patterson wrote on X: ‘I can’t log onto SkySports. It seems to go wrong during the login to VirginMedia from the SkySports Site. I can’t believe I’m missing the end of the Test Match!! Help!’

One user shared screenshots showing they were first told ‘Apologies,we can’t load the page at the moment’,and then: ‘Our systems are currently down for maintenance,you can try again after 7am.’

@virginmedia is there an issue with the sky sports app and login via Virgin. Been like this for 20 mins pic.twitter.com/1fo118PWyG

— Dave McWilliam (@davemc143) July 14,2025

Others queried whether the problem could be related to a new verification system for log-ins.

One man wrote: ‘It looks like your new authentication service – which only started today – is either struggling with volumes of registration or not able to send SMS. Please do pass to your support team.’

Virgin Media email issues

Downdetector reports were split between people saying internet was affected,email,or a ‘total blackout’.

One user wrote on X: ‘Still unable to access my account for emails,now over 24 hours….any update on a fix please.’

sorry to hear of the issues experienced accessing some of your accounts. We've reached out to our team and been advised there is a known issue the team are working on although there is currently no estimated fix time for this. We apologise for the inconvenience caused but are…

— Virgin Media ❤️ (@virginmedia) July 14,2025

A Virgin Media spokesperson said: ‘Our technical teams have now resolved the issue that was impacting some customers’ broadband services earlier this morning.

‘We apologise for any inconvenience caused.’